Returns most must be authorized by contacting the seller in order to obtain an official Return Merchandise Authorization (RMA). Authorization does not guarantee credit or exchange. We will issue an exchange or credit upon receipt of the return package.
All returned products must be in resalable condition, including, but not limited to; all components, manuals, registration cards, and original undamaged packaging. In addition, the following restrictions normally apply:
Credit cannot be issued for any product’s components missing or was modified by the user.
Some returned parts may incur a restocking fee.
Only ship back the Ugreen™ part that you purchased from our authorized resellers. We cannot guarantee that any other materials will be returned to you if/when we ship you an exchange.
In other special cases, customer service will be handled according to the specific situation.
An unauthorized return is defined as any package returned to Ugreen.com without the proper return authorization code on the shipping label. Unauthorized returns may include packages refused during a delivery attempt. Unauthorized returns received by Ugreen® may be refused at the warehouse and returned to the sender. In this case, you may be held responsible for the cost of shipping back the package. This cost will be deducted from the total credit due or a charge to the credit card or PayPal account, if a refund has already been issued.
Process for Returning Merchandise
1. Obtain a Return Merchandise Authorization (RMA) Number:
All returns must have an RMA number for processing. Contact your reseller or email firstname.lastname@example.org for assistance. RMA's are valid for thirty (30) days from the date of issue.
2. Write the RMA number on the shipping label on the outside of the package.
RMA numbers should be clearly displayed on the return shipping label of any package being returned to Ugreen™. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.
3. Repack in original packaging
All contents in the original package must be received, including, but not limited to; all components, manuals, and registration cards. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. Ugreen™ is not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Once the returned item arrives back in Ugreen’s warehouse for inspection, the refund process will begin.
All the Ugreen® brand products come with a manufacturer's 18-month warranty.
If you encounter any problems with your product during this time period, simply return it to where it was purchased for a brand new replacement. If you cannot contact your retailer, then please email us at email@example.com for assistance. For warranty details, please see below.
One-year limited warranty
Ugreen® warrants you, the purchaser of products shall be free of defects from the original manufacture of the material and workmanship for one (1) year from the purchase of the product (the “Warranty Period”). Ugreen™ products must be purchased brand-new from an authorized dealer of Ugreen™ for the warranty to be considered valid. This warranty does not cover refurbished products or products sold second hand. If you notify Ugreen™ during the warranty period about a defect covered by the terms and conditions of this warranty, we will provide for service or replacement of the product.
How long does the coverage last?
The Warranty Period lasts for one year (365 days); beginning on the date you purchased the product. The purchase date is printed on the receipt you received with the product.
What does this warranty cover?
During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective, Ugreen® will (at its sole option) replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of Ugreen® and are not returned to you. If products and/or parts service are required after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.
How to obtain warranty service?
Contact the store you purchased your Ugreen® product from.
They may or may not ask you return the product to them. If you are asked to return the part/product, make sure that you place the products in its original packaging. If you purchased the product from an online website such as eBay or Amazon, email us a copy of your original invoice or PayPal/Credit Card receipt when contacting us about any issue with your purchase. If you are asked to return the product to us, we will issue you an RMA number and instructions on where to ship back your old product.
What does the warranty not cover?
This warranty does not cover :
Improper Use or Installation
Improper Use or Installation
Damage due to acts of nature or God. For example; lightning strikes, tornadoes and the like
Modifications to any part of the Product, including the antenna
This warranty also does not cover:
Connection to an incorrect voltage supply
Attempted repair by anyone other than an authorized facility
Ugreen to service and not replace:
Products sold as is or with all faults
Consumables, such as; fuses or batteries
Products where the factory applied serial number has been altered or removed
Repair replacement as provided under this warranty is your exclusive remedy. Ugreen® shall not be liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including, but not limited to; lost data, loss of use of your product, lost business or lost profits. Ugreen® products makes no other express warranties with respect to the product, all express and implied warranties for the product, including, but not limited to; any implied warranties of and conditions of merchantability and fitness for a particular purpose, are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.
For customer service please contact: firstname.lastname@example.org
Ugreen® is a trademark of Registered in some countries. All other products and brand names are trademarks of their respective owners
At Ugreen.com, we strive to provide the best customer service and support for our customers! We make regular improvements to our site in hopes of providing you with the best and most efficient online shopping experience possible. If you have any inquiries, questions, or concerns about our products or services, please feel free to contact us. Moreover, we always appreciate suggestions for update and improvement from you as this is a gauge to measure our success.