Free worldwide shipping on any order over $9.
Orders will ship within 3-5 business days of processing payment, unless noted at the time order is placed or you receive an email notice that an item in your order has been delayed. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed. Orders may be delivered in separate shipments. All purchases through Ugreen.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to Ugreen as undeliverable. When the carrier returns an undeliverable package to Ugreen, please contact Ugreen to make arrangements for reshipment.
Ugreen website orders can only be shipped from China at the moment, but we will build our warehouse soon in your country, including the USA, UK, German, Canada, and more countries.
When you place an order on the Ugreen website, you will receive a shipping info email from Ugreen. Please check your email address. In addition, you can also check the shipping info through track order.
The package is normally delivered within 5-20 business days after receiving your order.